Legal notice

🧾 Legal Notice

Seller: Tokyo Retro
Legal Representative: Arisa Yoshida and Alvin Saci
Address:
Glacière Wakayama 402, Shinchū-dōri,
Wakayama City 640-8376, Japan
Phone: 070-8536-7512
Email: alv.saci@gmail.com

Selling Prices

All prices are displayed inclusive of taxes (TTC).
Depending on the customer’s location, several currencies may be shown (JPY, EUR, USD, etc.).
Payments are processed in Japanese Yen (JPY), and conversions are automatically calculated according to the exchange rate at the time of purchase.

Additional Fees

  • Shipping costs (which vary depending on weight and destination).

  • Any customs duties or import taxes are the responsibility of the customer.

Payment Methods and Timing

Payments can be made by credit card, PayPal, or any other method available on the website.
Full payment is required at the time of the order.

Shipping

Orders are generally shipped within 1 to 5 business days after payment confirmation.
Delivery times may vary depending on the destination.

Returns, Defective Products, and Cancellations

  • Returns are accepted only in cases of defective, damaged, or incorrectly shipped items.

  • Customers must contact Tokyo Retro within 7 days of receiving their package.

  • Returns or cancellations due to a simple change of mind are not accepted.

  • Once the returned product has been received and inspected, a refund or replacement will be issued.

Return Period

14 days after receipt of the product.

Refund Policy

Refunds will be made using the same payment method as the original purchase.
Shipping and customs fees are non-refundable.

Disclaimer

Tokyo Retro cannot be held responsible for delays, losses, or damages caused by shipping carriers or customs procedures.