Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tokyoretrojapan@gmail.com  Please note that returns will need to be sent to the following address

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tokyoretrojapan@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tokyoretrojapan@gmail.com.

Last updated: October 11, 2025

Thank you for shopping with Tokyo Retro 🇯🇵

We take great care in offering authentic Japanese retro products — tested, cleaned, and carefully packaged before shipping.

If you are not completely satisfied with your purchase, here are our return and refund conditions:

🔁 Return period

You have 14 days after receiving your order to request a return.

After this period, we unfortunately cannot accept returns.

 

📦 Eligibility conditions

To be eligible for a return:

• The item must be in the same condition as when you received it (not modified, opened, or damaged).
• It must be returned in its original or equivalent packaging.
• Trading cards, sealed boosters, sealed figures, and “junk” items are non-returnable and non-refundable, unless they arrive damaged or not as described.
• Electronic devices (Game Boy, Game Boy Advance, accessories, etc.) are covered only if not working as described in the product listing. 
  
  

💸 Refunds

Once your return is received and inspected, you’ll be notified by email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

 

🚚 Return shipping costs

Return shipping costs are the responsibility of the buyer, unless the product is defective or an error was made on our part.

We recommend using tracked shipping for all returns.

📩 Contact us

Before sending a return, please contact us at:

tokyretrojapan@gmail.com

(Include your order number and reason for return.)

 

🇯🇵 Return address

Returns are shipped back to our warehouse in Japan.

The full address will be provided by email once your return request is approved.

 

⚠️ Non-refundable items

• “Junk” items (sold as-is, untested, or for parts)
• Discounted or promotional products
• Digital goods (ebooks, downloads, or any virtual content)

 

❤️ Our commitment

 

Every product is tested, cleaned, and photographed carefully to ensure accuracy and transparency.

Our mission is simple: to deliver the best of Japanese nostalgia — with no unpleasant surprises.